Our terms and conditions have been created in order to inform our customers of how our services work, as well as clarifying expectations and outlining the processing which are involved when you place an order for copy or content. Kontome.com is owned and managed by Waterburrow Well Integrated Limited with offices in Nigeria.

These terms and conditions apply to anyone who has registered for an account with www.kontome.com. They apply to all work which may be carried out by www.kontome.com, which is always carried out on a price-per-project basis.

• Before we start on your job, we will also agree a date with you when the first draft will need to be completed by.
• Please note that while we do offer an express service for copy that is needed urgently, this could incur additional fees which will be liable to be paid in advance.
• If you need any changes or revisions to be made on the first draft, then these will be made.
• There are a few limited revisions which are included in the price which are intended for factual accuracy only – if there are any other issues with the copy then customers will be liable for not providing sufficient information at the time of submitting the brief and will be liable for the full costs of a re-write.
• If there are any major changes which are required then these will incur additional costs as explained above, and these will need to be paid in full before we are able to begin work on the project.
• If there is any additional information that needs to be added into the work then this will also require the first quote and invoice to be amended.

• Once you are happy with the brief and the agreement of the works which we will carry out for you then you will be sent the final invoice.
• The final invoice is to be paid in advance of any of the works commencing.
• All major debit and credit cards are accepted and payments are to be made online through the secure payment portal or via a direct bank transfer using the information which is provided on the bottom of the invoice.
• When the payment has been processed then WBIKNT, NIGERIA will appear on your bank statement as confirmation of the payment.

• We always make sure that we check to see that all of the work that we produce is free of spelling, grammar and factual errors. However, sometimes human inaccuracies may occur. It is therefore the responsibility of the client to double check the content which has been provided before they decide to publish it more widely.
• Upon payment of the invoice, then the copyright of the content or copy produced will be assigned to you or your company or organisation.
• We retain the rights to publish some extracts of the work which we have completed on behalf of our clients as well as links to other online materials including websites which we have written the content before as part of our own portfolio and in order to promote our own business services.
• We are willing and able to sign any non-disclosure agreements in advance of beginning any of our work with you. If you require a NDA, then please get in touch with a member of the team by using the contact information made available at the bottom of this page.

5. Cancellations and refunds

• As soon as we have received the payment in full for the works and we have started working on it, customers will not be able to cancel.
• Any cancellations which are submitted after the payment has been processed will still be liable for the full fees as part of the payment as part of a kill fee.
• In the unlikely event that you are unhappy with the service that we have provided upon completion, we of course welcome any feedback.
• If you are dissatisfied to the level that you would wish to make a complaint and request a refund then this will need to be requested in writing and within 14 working days of the job being completed.

All users agree to indemnify and hold us and our affiliates, agents, respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of a user’s breach of this agreement or their violation of any rights of a third party.

• The website www.kontome.com may at any time issue a warning and then deny access to any or all part of its website and services to any users if they have been found guilty of any of the following:
• Being in breach of these terms and conditions.
• If we believe, in our sole discretion, that your actions may cause any legal liability to us or any other users of this website.

If you have any questions about anything in these terms and conditions then please get in touch with us at support@kontome.com.